Viking terms and conditions text banner  firefighter

TERMS & CONDITIONS

Delivery
On VIKING-fire.com,  we only supply goods to Denmark, Norway, Sweden and Germany.

Please check your local custom regulations before placing your order. Should you chose delivery Norway you yourself are responsible for customs clearance.

We offer:

  • Free delivery with UPS
  • Free return with UPS
  • Delivery within 8 workdays
  • Customer Service: Tel: +45 76 11 83 14, Mon-Fri 8-16, E-mail: Customerservice-fire@viking-life.com

Products shipped from VIKING Life-Saving Equipment in Denmark is in a protected package. If you are not at home at the time of delivery, UPS will leave a UPS InfoNotice and you can pick up the package at the nearest UPS Service Center stated on the InfoNotice. You will find here a map of the UPS Service Stations. (Insert link)

Right of cancellation

All purchases made on the webshop at VIKING-Fire.com are returnable within 14 days of delivery. If the deadline expires on a weekend or on a public holiday, the deadline moves to the next business day. You must contact VIKING-Fire.com, in writing, to notify the webshop that you want to cancel your purchase. The purchaser then has 14 days to return the product to the webshop. It takes approximately 30 days for the cancellation process to be completed. Returned purchases are sent here:

VIKING LIFE-SAVING EQUIPMENT A/S
Sædding Ringvej 13
6710 Esbjerg V • Denmark

Marked 'Returns - VIKING-Fire.com Webshop'

How to return an order

To return your order, you need to fill out the return receipt that is with your order. VIKING-Fire.com always sends a pre-paid UPS label with your package, so that you can return your order free of charge with this label, if necessary.Place the UPS label on the package and drop of the package at the nearest UPS service station.  

Condition of Returned Products

The purchaser should try the product before you decide whether you want to keep or return it. You therefore have the option to cancel the purchase after you have tested the product. Products should be tested in a manner that you can determine the nature, characteristics, and the way it operates without damaging the integrity of the product. If the purchaser tests the product in a way that causes damage to the product; then the purchaser is liable for any accrued damage. All purchases made on the webshop at VIKING-Fire.com are returnable within 14 days of delivery. You must contact VIKING-Fire.com, in writing, to notify the webshop that you want to return your purchase. The purchaser then has 14 days to return the product to the webshop. It takes approximately 30 days for the cancellation process to be completed. Write to us at customerservice-fire@viking-life.com or call us on our customer service telephone +0045 76 11 83 14, to start the process.

Refunds

Your refund will post within 14 days after you have returned the goods. Your refund will be in the same payment method that you used to make the original purchase. The webshop cannot return payment until the product is in VIKING’s possession, unless you can prove that you have returned the products to a pre-approved location.ComplaintsIf the product you purchased at VIKING-Fire.com’s webshop is damaged or missing components, feel free to contact VIKING as soon as possible. The complaint must filed be no later than two months after the error or defect is discovered upon delivery. The webshop will respond to complaints, determine the cause of the defect, and the proper procedure to resolve the complaint.

There is a 2-year warranty on all products purchased at VIKING-Fire.com’s webshop.

You can contact us at customerservice-fire@viking-life.com  or call our customer service telephone +0045 76 11 83 14. You also have the right to appeal through the European Online Complaints Sytem - The ODR-platform (Online Dispute Resolution) - that you find here:

http://ec.europa.eu/odr

Personal Information

When you shop at VIKING-Fire.com’s webshop; you must provide your name, address, email address and phone number. After the purchase, we save this data, along with your purchase, for the next five financial years; see Bogføringsloven paragraf 10. VIKING will delete your information from system following this period.VIKING does not disclose your personal information to third parties.

As a customer, you have the right to access the information we collect about you. If you have any questions or complaints, please feel free to write to us at customerservice-fire@viking-life.com